Privacy Policy

1. Information We Collect

We collect information to provide better services to all our users, including personalized educational recommendations and support throughout your study abroad journey.

1.1 Information You Provide to Us

We collect information you provide when you:

• Create an account or register for our services
• Complete application forms for universities or English language tests
• Submit documents for university applications or visa processes
• Participate in surveys, promotions, or communicate with our support team
• Make payments for services or tests

This may include:

• Personal identifiers such as your name, email address, phone number, and date of birth
• Educational information including academic records, test scores, and qualifications
• Financial information for payment processing (we do not store complete credit card information)
• Identity documents such as passport information for university and visa applications
• Preference information regarding your study destinations, courses, and budget

1.2 Information Collected Automatically

When you interact with our website or use our services, we may automatically collect:

• Device information (operating system, browser type, IP address)
• Usage data (pages visited, time spent, clicks, interactions)
• Location data (with your permission)
• Cookies and similar technologies (see our Cookie Policy for details)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To create and manage your account, process applications to educational institutions, book English language tests, and provide visa assistance.
• Personalization: To customize our recommendations for universities, courses, and scholarships based on your profile and preferences.
• Communication: To send you updates about your applications, service notifications, promotional offers, and educational opportunities.
• Support: To provide customer service and respond to your inquiries or requests.
• Improvement: To analyze usage patterns, troubleshoot issues, and enhance our services.
• Security: To protect our services, users, and prevent fraudulent activity.
• Legal Compliance: To comply with applicable laws, regulations, and institutional requirements.

3. Information Sharing and Disclosure

We may share your information with:

• Educational Institutions: Universities, colleges, and schools to which you are applying.
• Testing Organizations: Providers of language tests that you register for through our services.
• Service Providers: Third parties who perform functions on our behalf (payment processing, data analysis, email delivery, hosting services).
• Immigration Authorities: When assisting with visa applications, as required by immigration processes.
• Business Partners: Educational consultants and agents who assist with your applications.
• Legal Authorities: When required by law, court order, or governmental regulation.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. These include:

• Encryption of sensitive data and secure connections (SSL/TLS)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms for our staff
• Staff training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and maintain the confidentiality of your login credentials.

5. Student Privacy

We take special care with information related to students' educational records and academic progress. We follow relevant educational privacy regulations in the countries where we operate, including:

• Limiting access to educational records to authorized personnel
• Obtaining appropriate consents before sharing academic information
• Providing transparency about how educational data is used
• Respecting the specific privacy concerns of international students

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information in certain circumstances
• Restriction: Request that we limit how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to our processing of your information in certain circumstances
• Withdrawal of Consent: Withdraw any consent you have provided

To exercise these rights, please contact us using the details provided at the end of this policy.

7. International Data Transfers

As a global education services provider, we may transfer your information to countries other than your country of residence, including where our servers are located or where our partner universities and testing centers operate.

When we transfer personal information across borders, we take appropriate safeguards to ensure that your information receives an adequate level of protection, regardless of where it is processed.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website and, where appropriate, by email.

We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer at:

Email: edu@heptas.co.uk
Address: 21 Mill Street, Luton, Bedfordshire, LU1 2NA, UK
Phone: +44 (0) 7727 677740

We will respond to your inquiry as soon as possible and within applicable legal timeframes.